Imagine you are a large vendor who delivers products full of defects on a regular basis to a client but you still want to continue to receive work annually from a company loaded with cash. How do you manage your clients expectations. Oh what is a vendor to do?
Well if your Amdocs, you need someone to manage testing at the client side who is sympathetic to Amdocs. First you need to grease the wheel, then gently pop the question. Amdocs spent over $50K sending Grainne on a European junket. As of November 2010 Grainne appointed Amdocs employee Eugene Dozortsev as Core IT Group Manager at Sensis.
So what does Amdocs get for appointing an Amdocs employee (who barely speaks English) to a Group Manager position?
Firstly, it will allow Amdocs to win all of Sensis testing work. Amdocs charges Sensis over $800 per day for an Amdocs tester. Amdocs sources these Indian testers with 0 – 6 months experience at $150 per day and supplies them to Sensis at a large markup. You may very well ask how much do local ‘Australian’ testers cost with 5 – 8 years experience? Australian testers cost about $500 – $600 per day (search for tester on mycareer.com.au). This makes clear economic sense for Amdocs but is counter to the interests of Sensis. Next, Amdocs will be first to receive internal Sensis resource contracts ‘ahead’ of any other agencies employing local Australian resources. Thirdly, it will allow Amdocs to manipulate testing reports to show that Amdocs are delivering quality code with little defects. That is, be seen to be doing more, by charging for more resources but delivering less due to the poor quality of the Indian resources.
The key success criteria for any IT company dealing with vendors (who have a vested interest to create issues and generate more work) is to have a chinese wall between the product they deliver and the testing of that product (by an independent group) prior to being deployed to production. This independence at Australia’s largest directory company earning over a billion dollars has now been sold for a pittance.
It is with great pleasure that we present Grainne with the pinnacle award for “Most dumbass appointment at Sensis”
What about Hunter Pacific
And Hagrid